In response to coronavirus (COVID-19), please do not walk in without an appointment.

Appointments and tests

You can order a home testing kit online from Sexual Health London. This is available to residents of most London boroughs but alternative online services are available for people living in Croydon, Bexley and Greenwich.

If you need to speak to us, book a telephone appointment. If possible, we’ll deal with your issue over the phone.

Telephone appointments are released every weekday at 12 noon, for the next working day.

During your telephone appointment, if the clinician assesses that you need to be seen face-to-face, an in-person appointment will be booked for you. Wear a face covering to when you come to the clinic.  Do not attend if you develop symptoms of coronavirus, or if you have had contact someone who has confirmed or suspected coronavirus.

Go to the website for the most current government advice on the outbreak.

If you are under 18

You can choose to:

PEP (post exposure prophylaxis)

PEP must be started within 72 hours of exposure to HIV. You will need a consultation to assess if PEP is needed:

  • Monday to Friday during our opening hours (see below) call 01689 866622 or book a telephone appointment
  • At all other times go your local emergency department.

PrEP (pre exposure prophylaxis)

If you are on the Impact Study or interested in starting PrEP, phone the Caldecot Centre at King’s College Hospital on 020 3299 4535 to book a virtual appointment.

Emergency hormonal contraception (morning after pill)

Emergency contraception is available from local pharmacies. You can also phone us on 01689 866622 Monday to Friday during our opening hours (see below) for advice.

Further contraception support may also be available from Sexual Health Bromley.


Support if you have been sexually assaulted

Please contact The Havens, specialist centres in London for people who have been raped or sexually assaulted.

If you are unable to contact The Havens, please call us Monday to Friday during our opening hours (see below) on 01689 866622, for further advice.

Abortion (termination of pregnancy)

If you are thinking of having an abortion, please call the Central Booking Service on 0345 345 9911 as soon as possible. Abortions are simpler and safer the earlier they’re carried out. For more information go to the NHS website.

HIV clinic

Most face-to-face appointments are being cancelled due to the coronavirus outbreak. Do not attend your appointment unless you have been requested to do so. You may be contacted by phone or text to arrange your ongoing care.

New patient appointments

We continue to offer face-to-face appointments to people who are newly diagnosed. If you have had a positive HIV test, you can refer yourself us by emailing In the email please include your name, contact details, date of birth, and the date that you took the test. Your GP or other healthcare provider can also refer you.

Blood test appointments

If your HIV infection is well controlled on antiretroviral medication, we will postpone your blood test appointment if it is safe to do so. A member of clinical staff will decide if your test can be safely postponed and contact you by phone if it is still needed.


Please give at least four weeks’ notice if you need a repeat prescription of your antiretroviral medication.

We will ensure that all patients have a continuous supply of medication, either by home delivery or by collection from the Beckenham Beacon Outpatient Pharmacy. Prescriptions will be done as per your regular schedule and there is no need to ask for a bulk order.

To arrange a repeat prescription, please contact the Bromley HIV CNS Team on 01689 866647. Alternatively, please email, or phone 01689 866622.

Non-urgent queries

If you have a non-urgent query, please contact the Bromley HIV CNS team on 01689 866647. Please leave a message if your call is not answered. This answerphone is checked daily, Monday to Friday.

Urgent queries

If you have an urgent query please call us Monday to Friday during our opening hours (see below) on 01689 866622.

Opening hours

We are open strictly for booked appointments only:

  • Monday: 9am to 4pm
  • Tuesday: 11am to 6pm
  • Wednesday: 12pm-6pm
  • Thursday: 8am to 3pm
  • Friday: 8am to 3pm

We are closed on weekends and bank (public) holidays.

Do not come to clinic if you have symptoms of coronavirus, or if you have had contact with someone who has confirmed or suspected coronavirus.

Please wear a face covering when you come to the clinic.

For GPs and referrers

Patients can self-refer to us.

GPs and other health professionals can refer by emailing Send one referral per email and include patient and GP practice details.