This accessibility statement applies to the Princess Royal University Hospital (PRUH) website (pruh.kch.nhs.uk).

This website is run by King’s College Hospital NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• zoom in up to 200% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• some documents are in less accessible formats, for example, PDF
• embedded videos are not currently accompanied by a transcript
• heading structures are not correct on some webpages. This mainly affects the Services section.

Feedback and contact information

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or you think we’re not meeting accessibility requirements, please email us to let us know.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email: kch-tr.accessibility@nhs.net
• call: 020 3299 4826

We’ll consider your request and get back to you in 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

King’s College Hospital NHS Foundation Trust is committed to making the Princess Royal University Hospital website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

1. Some documents are in less accessible formats, for example, PDF. This fails WCAG 2.1 success criterion 1.1.1 (Non-text content). We are currently investigating this and will have a plan to address it by January 2024.
2. Embedded videos do not have transcripts. This fails WCAG 2.2 success criterion 1.1.1 (Non-text content). We will add transcripts to videos by April 2024
3. Heading structures are not correct on some pages – mainly in the Services section. This fails WCAG 2.1 success criterion 1.3.1 (Info and relationships). We plan to fix this by June 2024.

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

What we’re doing to improve accessibility

In addition to the scheduled improvements listed in the ‘Non-compliance with the accessibility regulations’ section, we carry out regular basic accessibility checks, to ensure new content and features are accessible.

Future website development

We are in the early stages of planning a full-scale website redevelopment. This will involve incorporating our two main websites into one (www.kch.nhs.uk and pruh.kch.nhs.uk) and an in-depth review of our content. Accessibility will be embedded into the procurement process for this project.

Preparation of this accessibility statement

This statement was prepared on 23 September 2020. It was last reviewed on 23 November 2023.

An accessibility audit of this website was carried out in September 2020 by Zimo Accessibility. The audit included manual and automating testing. A sample of six pages were tested to cover the different page types featured on the website. A content check was also carried out to identify any accessibility issues relating to content and formatting of text.

Since then, our inhouse web team and our web design partner have made ongoing improvements and conducted automated testing, to monitor and improve the accessibility of our website.