This section has details of our wards and visiting times and where each ward is. There’s also information for inpatients and outpatients, such as what to bring with you and how to change your appointment.

We explain our concerns and complaints process and how you can help us to prevent infection at the Trust. To help us to improve patient care, you can let us know how we are doing at the Trust.

Use our Princess Royal University Hospital map (pdf) to find your way around.

Where will I have my appointment?

Your appointment letter will show you the hospital location to attend, the clinic or ward, and explain any preparations you need to make. We provide services at a number of hospitals and treatment centres including Princess Royal University Hospital (PRUH); Orpington Hospital; Beckenham Beacon; and Queen Mary’s Hospital, Sidcup. We are a part of King’s College Hospital NHS Foundation Trust.

Medical records

You can make a request to see your patient records.

How we share information with GPs

Our Review Results Service allows your GP to review electronically the results of any hospital tests you have had. This information is only shared when it is needed to make your care and treatment safer, easier and faster, and only with those people directly involved in your care. This service is:

  • secure
  • shared with your GP surgery only
  • not part of any national system.

Opting out

If you would like to opt out or discuss the new service, speak to your GP or contact our Patient Advice and Liaison Service (PALS):

Overseas visitors

If you are an overseas visitor seeking treatment, please note that the National Health Service (NHS) provides free hospital treatment for people who live in the United Kingdom only. If you do not normally live in this country and you do not meet one of the exemptions from charges criteria you will have to pay for any treatment you need.

All patients admitted to the Trust for treatment, whatever nationality and residency, need to provide evidence of entitlement, if requested.


Free patient Wi-Fi is available at King’s College Hospital, Princess Royal University Hospital (PRUH) and Orpington Hospital. Patients and visitors can access the internet free of charge 24 hours a day.

To access the Wi-Fi, select the ‘NHS Wi-Fi’ network from your mobile, tablet or laptop. Accept the Terms and Conditions, and click ‘connect’. Patients and visitors accessing the Wi-Fi can use the service to find out information about the hospital, as well as use the internet more widely.

For further information, contact the Wi-Fi Helpdesk on 0344 848 9555.