Patients and visitors
This section also includes information on:
Access guides, compiled by AccessAble, give detailed information about accessibility at the Princess Royal University Hospital. They help people with accessibility requirements to plan their visit.
Where will I have my appointment?
Your appointment letter will confirm:
- the hospital your appointment will take place at
- the clinic or ward
- any preparations you need to make.
Free patient Wi-Fi is available at Princess Royal University Hospital (PRUH) and Orpington Hospital. Patients and visitors can access the internet free of charge 24 hours a day.
To access the Wi-Fi, select the ‘NHS Wi-Fi’ network from your mobile, tablet or laptop. Accept the Terms and Conditions, and click ‘connect’. Patients and visitors accessing the Wi-Fi can use the service to find out information about the hospital, as well as use the internet more widely.
For further information, contact the Wi-Fi Helpdesk on 0344 848 9555.
Accessible Information Standard
The Accessible Information Standard (AIS) means all NHS Trusts must offer reasonable adjustments to help people who have a disability, impairment or sensory loss to fully understand the information we give them. It applies to both communication during an appointment and any information we provide to take away.
If you need any information in a different format, please ask your clinician at your next appointment. We will record your needs for all future appointments.
If you are not getting the support you need, contact our Patient Advice and Liaison Service (PALS) team:
Tel: 01689 863252
If you are an overseas visitor seeking treatment, please note that the National Health Service (NHS) provides free hospital treatment for people who live in the United Kingdom only. If you do not normally live in this country and you do not meet one of the exemptions from charges criteria you will have to pay for any treatment you need.
All patients admitted to the Trust for treatment, whatever nationality and residency, need to provide evidence of entitlement, if requested.