Outpatient appointments are an important part of the care we provide. We see many thousands of outpatients every year and want to ensure your appointment goes smoothly.

When you arrive

When you arrive, let us know you are here for your appointment by either:

• using an Express Check-in kiosk (see details below)
• going to the clinic on your appointment letter and giving your name and letter to the receptionist.

Please help us by arriving for your appointment on time.

Express Check-in kiosks

We have Express Check-in kiosks in many outpatient areas.

If you forget your letter, you can still use the kiosk to check in, by typing in certain details about your appointment.

Once you have checked in using the kiosk, your name will be shown on a display screen on the wall as ‘Waiting’. When we are ready to see you, the onscreen message by your name will tell you where to go for your consultation.

What to bring with you

• Your appointment letter
• Any medicines you are taking
• Any samples that we have asked for
• Money for prescriptions, or a prescriptions exemption certificate
• A list of any questions you would like to ask

How do I change my appointment?

For queries about your appointment, call the phone number at the top of your outpatient appointment letter.

See our contacts page for details of other numbers for outpatient queries.