Outpatient appointments are an important part of the care we provide. We see many thousands of outpatients every year and want to ensure your appointment goes smoothly.

When you arrive, you can check in using the Intouch mobile app (please see below for details). If you are unable to use this, please go to the clinic on your appointment letter and give your name and letter to the receptionist.

Please help us by arriving for your appointment on time.

What to bring with you

  • Your appointment letter.
  • Any medicines you are taking.
  • Any samples that we have asked for.
  • Money for prescriptions or a prescriptions exemption certificate.
  • A list of any questions you would like to ask.

How do I change my appointment?

For queries about your appointment, call the phone number at the top of your outpatient appointment letter.

See our contacts page for details of other numbers for outpatient queries.

Intouch mobile app

Video transcript: Intouch mobile check-in guide

When attending an appointment at King’s College Hospital, Princess Royal University Hospital, Orpington Hospital, Beckenham Beacon, Tessa Jowell Health Centre, or Queen Mary’s Hospital, you can now check in using an app on your phone.

Download the Intouch Appointment Manager V2 app from Google Play or the App Store.

When you are in close proximity to the site, select the hospital from the list where you are having your appointment, and confirm you have an appointment at the selected hospital.

Next, answer the check-in questions, so you can be matched to your appointment. You will be asked to confirm your date of birth and your postcode.

Then review your answers and the information the hospital has about you. If anything is incorrect, please visit Reception.

Finally, you will be asked some questions about COVID-19.

You are now checked in for your appointment, and able to take a seat in the appropriate waiting areas as directed.

When staff are ready to see you, you will be notified in the app, and directed to the appropriate room.

If you need to, you can go back and read all messages and notifications, from inside the Messages section of the app.

End of video transcript.

The Intouch Appointment Manager is a check-in and calling mobile app you can use to register your arrival for a pre-booked outpatient appointment. This means you won’t need to see a receptionist.

Please follow the below instructions to download and use the Intouch mobile app:

  1. Download the app called ‘Intouch Appointment Manager V2’ from Google Play or the App Store to your phone
  2. When you arrive at the hospital, connect to the hospital Wi-Fi network, ‘NHS Wi-Fi’
  3. Open the app and allow the app to use your location to make sure you’re close to the hospital
  4. Enable app notifications so staff can send you a notification when they are ready to see you for your appointment and where to report to
  5. Select which hospital site you are attending. The app is available to use at all our hospital sites (Beckenham Beacon, King’s College Hospital, Orpington Hospital, Princess Royal University Hospital, Queen Mary’s Hospital, Tessa Jowell Health Centre)
  6. Click on the button ‘I have an appointment’
  7. You will be asked to provide your date of birth and postcode. Then select ‘confirm’ to check in for your appointment
  8. When staff are ready, you will be called to your appointment through a notification in the app

If you have any problems using the app, please go straight to the reception desk.