For parents and carers of under 18s
Parents and guardians can ask to use MyChart to manage a child or young person’s health record. This is called having ‘proxy access’.
You’ll have your own MyChart login but see your child’s health information in the app. This allows you to help them by:
- seeing appointment details and cancelling outpatient appointments if necessary
- completing information before appointments, including updating their health record or flagging concerns
- completing questionnaires to help them manage a condition
- replying to messages from clinical and administrative staff, if the staff member has selected this as an option
- receiving test results and communications from healthcare professionals
Requesting access to your child’s account
MyChart access for under 18s is managed by healthcare staff who will consider their needs, wishes and best interests.
Speak to your child’s healthcare team to request proxy access to your child’s health record.
12 years old and younger
Children aged 12 or younger cannot have their own MyChart login.
Parents or guardians who want to use MyChart to keep up to date with their child’s care can request and manage an account for their child.
13 to 15 years old
When your child turns 13, they can ask for their own MyChart login.
A trained member of staff will decide if your child can access their own account. This is based on your child’s ability to understand their options and make informed decisions. If they think it’s OK, they can set up an account for your child.
You can ask for proxy access to help them manage their care.
- If your child has their own login, they must give their permission.
- If your child does not have their own login, we can give people with parental responsibility proxy access.
We’ll always let children 13 or over know who has access to their account.
16 to 17 years old
Young people 16 or over can create their own MyChart account by signing up online or asking a member of staff to send an activation code.
You can ask for proxy access to help them manage their care, but your child must give their permission.
18 or older
When your child turns 18, your proxy access will be removed automatically. They can decide who has proxy access to their account by logging in to MyChart.
Sometimes proxy access may stay in place if your child needs extra support.
Decisions not to give proxy access
It’s the decision of the healthcare professional to give access to an adult with caring responsibilities. Sometimes, we decide not to and this could be for different reasons.
You can speak to your healthcare team, or to our Information Governance team if you have questions or concerns.
Information available with proxy access
If you have proxy access to a child’s account, you’ll be able to see certain information. This includes:
- parts of your child’s health record
- communications from their healthcare team
- most test results
- appointments
However, there are parts of their record that are protected and will not be visible.
For a full list, read our information for young people.
Get help with MyChart
If you need help, we’re here for you. Contact the MyChart patient helpdesk.
Phone: 020 3299 4618 Monday to Friday, 9am to 5pm. Outside of these hours, please leave a message and a member of the team will get back to you.
Email: kings.mychart@nhs.net
Need urgent medical help?
MyChart is not for urgent problems or emergencies. If you have a serious medical problem and need help, call 999 or go to your nearest emergency department (A and E).