MyChart helpdesk and support
Current issue with verification codes
We’re aware that there are issues with verification codes not being received and we are working to fix the problem.
Our helpdesk is extremely busy so please refrain from calling about this issue and contact your healthcare team for advice about your healthcare or results.
Phone the MyChart patient helpdesk on 020 3299 4618 Monday to Friday, 9am to 5pm (excluding bank holidays).
You can leave us a message outside these hours, or if the service is busy, and we will get back to you.
You can email us any time at kings.mychart@nhs.net
Please include your name, date of birth, postcode, and a sentence about your enquiry. We review emails regularly within office hours.
Help with common issues
I've forgotten my username
Select Forgot username? below the sign in button and follow the instructions on screen.
I've forgotten my password
Select Forgot password? below the sign in button and follow the instructions on screen.
Your password should be between 8 and 20 characters long, include an uppercase letter, lower case letter, a number and a special character.
I didn't receive an activation code
Under New user? select the Sign up now button.
Click on Sign up online and follow the instructions on screen.
If your phone supports face or fingerprint ID you will also be offered the option to switch this on for your MyChart account. We recommend that you do this.
I can't see my test results
Test results will be added to your MyChart account after a few days or weeks. Times may vary depending on the type of test.
Read more information about test results and when you’ll receive them
I'm supporting a child or young person under 18
If you are a parent or carer of a child or young person under 18, please speak to your child’s healthcare team at their next appointment to request a proxy account.
Need urgent medical help?
MyChart is not for urgent problems or emergencies. If you have a serious medical problem and need help, call 999 or go to your nearest emergency department (A and E).