MyChart
MyChart text message – invitation to sign up
You may have been sent a text message from us about completing your sign up to MyChart that includes an activation link. We send these messages to patients receiving care with us. You can click the link to create a MyChart account, or read more about ways to sign up.
About MyChart
Our MyChart app and website lets you securely access parts of your health record with us, giving you more control over your care.
MyChart is part of our Epic electronic patient record system, and is for your healthcare with our hospital and community services.
You can login to MyChart, or download the MyChart app on your mobile or tablet from the App Store (for iOS) or Google Play (for Android devices).
With MyChart you can:
- find test results and letters in one, easy place
- get more time in appointments by telling us what we need to know beforehand
- save time travelling by having a video appointment
- keep your medical information up to date.
- share your health record with your GP
- support your friends and family with proxy access
Video transcript: Welcome to MyChart
The animation begins with a female patient at home, walking towards an oversized smartphone that displays the NHS and MyChart logos, appointment dates and the words ‘Your health record’. There is bright, upbeat background music playing. As the woman reaches the phone, a female narrator with a south east London accent begins talking.
Narrator: Welcome to MyChart, a new service that makes accessing your health record easier.
The mobile shrinks in the female patient’s hand and she taps the button ‘Your health record’. She sits at a desk in front of a laptop in her home, and opens MyChart on a desktop with an image of a shield and padlock, representing security.
Narrator: MyChart is a secure app you can use on your computer, mobile or tablet.
The MyChart app is shown on a laptop, mobile and tablet screen with the patient’s hands in view.
Narrator: By logging in, you can stay connected to your healthcare team.
The view switches to a computer screen and after the ‘login’ button is clicked, a smiling healthcare professional holding a clipboard is shown in the middle of the screen. A different patient smiles up at the clinician from a video call window in the corner.
The scene changes to a man in a wheelchair, accessing MyChart from a laptop in a modern and airy cafe, with a cup of coffee on the table.
Narrator: With MyChart, your health record is stored in one easy place.
A young person stands at a bus stop, wearing headphones and with a rucksack on the bench. They look at a tablet as animations of letters circle round them.
Narrator: This means you’ll never lose important test results or letters.
An older man casually sits with his legs up on the sofa, talking animatedly to a health professional on an oversized screen beside him.
Narrator: And, by telling us what we need to know before your appointment, you’ll get more time to talk about the things that matter.
The large smartphone stands in the middle of the screen, surrounded by a group of patients who are diverse in appearance. 3 health professionals in uniform jump from the phone to fill the spaces between them.
Narrator: Healthcare is a team effort and with MyChart, we’re right by your side. Always.
The animated characters happily chat to each other and the clinicians.
Narrator: Ask us about MyChart today.
The end screen reads: Ask your healthcare team about MyChart.
The end screen has the NHS logo in the top right corner, and in the bottom left lists: King’s College Hospital NHS Foundation Trust and Guy’s and St Thomas’ NHS Foundation Trust.
Your care is important to us. If you do not use MyChart you will continue to get letters and calls from your healthcare team.
Who can use MyChart?
If you’re having care with King’s College Hospital NHS Foundation Trust, you can use MyChart.
MyChart is available to patients having care at any of our locations, including:
- King’s College Hospital
- Princess Royal University Hospital
- Orpington Hospital
- Queen Mary’s Hospital, Sidcup
- Beckenham Beacon
- community health centres
- at home
Children and young people
Children under 12 cannot have their own MyChart account.
Young people aged 13 to 18 years old can ask their healthcare team for an account at their next appointment.
Parents and carers of a child or young person
If you are a parent or carer of someone under 18 having care with King’s College Hospital NHS Foundation Trust, you can ask for a proxy access account.
Speak to your child’s healthcare team at their next appointment.
Carers of adult patients
If you care for an adult patient, you can ask their healthcare team for a proxy access account.
Get help with MyChart
If you need help, we’re here for you. Contact the MyChart patient helpdesk.
Phone: 020 3299 4618 Monday to Friday, 9am to 5pm. Outside of these hours, please leave a message and a member of the team will get back to you.
Email: kings.mychart@nhs.net
Need urgent medical help?
MyChart is not for urgent problems or emergencies. If you have a serious medical problem and need help, call 999 or go to your nearest emergency department (A and E).