Who can visit
This page is reviewed regularly and could change due to local or national COVID-19 prevalence or new Government guidance.
If you are considering visiting a patient, check the visiting restrictions on this page. Before visiting you will need to arrange a visitor passport and read the attending our hospitals section.
Visiting times are 2pm to 8pm unless otherwise stated. Visiting will be limited to one visitor per patient per day for one hour in all wards, except if staff agree otherwise, as outlined below. Please see our leaflet Visiting a patient during coronavirus for more detailed information about visiting.
When can I visit a patient?
We are currently very busy and our priority is to protect all patients and visitors from COVID-19.
We will allow visiting in both COVID-19 and non-COVID-19 areas in the following circumstances:
Pregnant women and birth partners
- Birthing mothers are encouraged to have one birthing partner when they are in labour.
- One support person is welcome to visit a mother on the postnatal ward 24 hours a day. There will be no ability to swap this person and visitors should endeavour to remain at bedsides as much as possible.
- All women and birthing people will be able to attend hospital-based antenatal clinics (Windsor walk, Community Midwives Centre, Midwives House, Orpington Hospital, Beckenham Beacon and Queen Mary’s – Sidcup) with one other person.
- In the Neonatal Unit, the mother and baby are treated as one, which means the other parent of the baby can visit.
- We will support breastfeeding mothers in non-maternity wards to have their baby stay with them where appropriate and to have a visiting partner.
All visitors should wear a face mask, and comply with social distancing and hand sanitisation rules. See our maternity services during coronavirus section for more information.
Patients on paediatric wards will be allowed one parent or carer.
End-of-life patients are encouraged to have up to four visitors where this can happen safely. This might mean visiting in a single side room or wearing appropriate Personal Protective Equipment (PPE).
Patients with disabilities or specific care needs
- Patients with specific care needs, including dementia, learning disabilities or mental health needs, where agreed by the relevant Ward Leader, Matron or Head of Nursing for the area.
- Patients in distress or who are deteriorating due to isolation from visitors, as agreed by the Head of Nursing or designated deputy.
- Inpatients who are staying in hospital for more than 7 days.
In some cases, our staff may feel that there is a benefit to a visit taking place, such as:
- when breaking bad news
- when a complex conversation is needed about ongoing care
- if a patient is in distress due to isolation from visitors
There may also be cases where we agree it would be beneficial for a visitor to stay for longer than one hour. The matron and responsible clinician will assess these on a case-by-case basis. We will support visiting where it is thought to be in the best interests of the patient.
Get a visitor passport
All visitors need to be issued with a visitor passport before coming to the hospital. If you have checked the above restrictions and you are able to visit, contact the ward at Princess Royal University or Orpington Hospital. The ward staff will arrange a visitor passport for you.
If you cannot visit
You may wish to use phone, email, Skype, FaceTime or WhatsApp to keep in touch with relatives or friends in the hospital. All patients at the PRUH have access to free patient Wi-Fi.
Request a Skype video call
We have introduced iPads on our wards at the PRUH, to help patients stay in touch with their loved ones by video. This is an alternative to visiting in person, and is important in helping patients maintain good mental health.
Each ward has an iPad or tablet set up with a Skype account. If you would like to video call your loved one using the ward Skype account, please phone the ward to arrange this. This is to help manage demand and to set aside time for you to talk to your loved one.
To use Skype, you will need a working internet connection and a Skype account already set up. The Skype website has details of how to set up a Skype account.