This page is reviewed regularly and could change due to local or national COVID-19 prevalence or new Government guidance.
If you are considering visiting a patient, check the visiting restrictions on this page. Before visiting you will need to arrange a visitor passport and read the attending our hospitals section.
Visiting times are 2pm to 8pm unless otherwise stated. Visiting will be limited to one visitor per patient per day for one hour in all wards, except if staff agree otherwise, as outlined below. Please see our leaflet Visiting a patient during coronavirus for more detailed information about visiting.
We are currently very busy and our priority is to protect all patients and visitors from COVID-19.
We will allow visiting in both COVID-19 and non-COVID-19 areas in the following circumstances:
Patients on paediatric wards will be allowed one parent or carer.
End-of-life patients are encouraged to have up to four visitors where this can happen safely. This might mean visiting in a single side room or wearing appropriate Personal Protective Equipment (PPE).
In some cases, our staff may feel that there is a benefit to a visit taking place, such as:
There may also be cases where we agree it would be beneficial for a visitor to stay for longer than one hour. The matron and responsible clinician will assess these on a case-by-case basis. We will support visiting where it is thought to be in the best interests of the patient.
All visitors need to be issued with a visitor passport before coming to the hospital. If you have checked the above restrictions and you are able to visit, contact the ward at Princess Royal University or Orpington Hospital. The ward staff will arrange a visitor passport for you.
You may wish to use phone, email, Skype, FaceTime or WhatsApp to keep in touch with relatives or friends in the hospital. All patients at the PRUH have access to free patient Wi-Fi.
We have introduced iPads on our wards at the PRUH, to help patients stay in touch with their loved ones by video. This is an alternative to visiting in person, and is important in helping patients maintain good mental health.
Each ward has an iPad or tablet set up with a Skype account. If you would like to video call your loved one using the ward Skype account, please phone the ward to arrange this. This is to help manage demand and to set aside time for you to talk to your loved one.
To use Skype, you will need a working internet connection and a Skype account already set up. The Skype website has details of how to set up a Skype account.