Patients and visitors
This section also includes information on:
MyChart, our website and app for patients
How to help prevent infections in our hospitals
Accessibility guide
Access guides, compiled by AccessAble, give detailed information about accessibility at the Princess Royal University Hospital (PRUH). They help people with accessibility requirements to plan their visit.
Where will I have my appointment?
Your appointment letter will confirm:
- the hospital your appointment will take place at
- the clinic or ward
- any preparations you need to make.
Medical records
You can:
- make a request to see your patient records
- find out how we record and handle information about patients
Smoke-free hospital
We are a smoke-free hospital. Patients, visitors and staff are not permitted to smoke anywhere in the hospital or its grounds.
The use of e-cigarettes and vapes is prohibited within hospital buildings, enclosed areas and next to building entrances and exits, but is permitted on the grounds.
We offer help to quit to patients and visitors who want to stop smoking.
My Planned Care
The NHS online platform My Planned Care gives you access to waiting time information for all hospital Trusts in England, including King’s. Please note, the waiting times on the platform are provided at specialty level, and may be different to the waiting time you are given by the team treating you.
Wi-Fi
Free patient Wi-Fi is available at Princess Royal University Hospital (PRUH) and Orpington Hospital. Patients and visitors can access the internet free of charge 24 hours a day.
To access the Wi-Fi, select the ‘NHS Wi-Fi’ network from your mobile, tablet or laptop. Accept the Terms and Conditions, and click ‘connect’. Patients and visitors accessing the Wi-Fi can use the service to find out information about the hospital, as well as use the internet more widely.
For further information, contact the Wi-Fi Helpdesk on 0344 848 9555.
You are welcome here
We work hard to ensure anyone visiting our hospitals and using our services feels welcomed, included, and respected.
Our 14,000 staff come from an incredibly diverse range of backgrounds, and reflect the make-up of the many different communities we serve across Lambeth, Southwark and Bromley.
We also prioritise making sure everyone – regardless of race, ethnicity, sex, sexual orientation, gender identity, religion – feels welcome when accessing care, and we have policies and processes in place to make sure this is the case.
When visiting our hospitals, you may see this poster in some of the areas you visit. The poster – based on a design by EJ Heine and their colleagues at Sydney Local Health District and NSW Health – is designed to remind everyone that you will be welcomed at King’s and can be yourself during your time with us.
Equality, diversity and inclusion is something we take very seriously as an organisation. Find out more about our work in this area.
Accessible Information Standard
The Accessible Information Standard (AIS) means all NHS Trusts must offer reasonable adjustments to help people who have a disability, impairment or sensory loss to fully understand the information we give them. It applies to both communication during an appointment and any information we provide to take away.
If you need any information in a different format, please ask your clinician at your next appointment. We will record your needs for all future appointments.
If you are not getting the support you need, contact our Patient Advice and Liaison Service (PALS) team.