For young people under 18
MyChart can help you with your care at our hospitals and community services, like getting test results, seeing your medical record and viewing future appointments.
Your parent or carer might also access your account to help you with this.
Setting up an account
If you’re 13 or older, you can ask for your own MyChart account.
Our clinicians and trained staff will decide who can have access, based on your needs, wishes and best interests.
If you're 12 or younger
You will not have your own MyChart account. Your parent or carer can request and manage an account for you.
If you're 13 to 15 years old
Speak to your healthcare professional if you want your own account.
A trained member of staff will decide if you can have your own account. This is based on your ability to understand your options and make informed decisions.
If they think it’s OK, they can set up an account for you. They can also share access with a parent or carer to help you manage your care, if you want them to.
If you already had an account that your parent or guardian was managing, the member of staff will tell you who has access.
The member of staff might decide it’s not safe for you to have your own account, and they will explain this to you.
They might decide to give an adult with parental responsibilities proxy access, if they think it’s safe and appropriate.
If you're 16 to 17 years old
If you’re 16 or over, you can create your own MyChart account by signing up online.
You can also ask a member of your healthcare team or administrative staff to send you an activation code.
Access for your parents and carers
Proxy access is when a parent, family member or carer can access parts of your MyChart account. They’ll have their own log-in details and will be able to see some of your information. This means that you can have support to manage your healthcare.
Setting up proxy access
A clinician or administrative member of staff can give your parent or carer proxy access.
If you are under 12, someone with parental responsibility can request an account for you, which only they would have access to.
If you are aged 13 to 17, you cannot give someone proxy access yourself. A trained member of staff will do this with your permission.
If you are 18 or older, you can give trusted individuals proxy access to your account using MyChart.
Giving your permission
If you have your own MyChart login, you can decide if an adult with parental responsibility should be given proxy access to your account.
A member of staff will tell you if someone is given proxy access, as you should consent to this (give your permission).
If you do not have your own MyChart login, proxy access might be given to someone with parental or legal responsibility, as long as we think it’s safe and in your best interests. If you are worried about proxy access, or do not want someone to have proxy access, read about removing proxy access.
Decisions not to give an adult access
It’s the decision of the healthcare professional to give access to an adult with caring responsibilities. Sometimes, we decide not to and this could be for different reasons.
You or your parents can speak to your healthcare team, or to our Information Governance team if you have questions or concerns.
If you’re worried about a parent or carer having access to your information on MyChart, please tell a healthcare professional.
Removing people with proxy access
If you’re 13 or over and have your own account, please tell a healthcare professional if:
- you’re worried about someone having access to your information on MyChart
- you want to stop someone seeing your information on MyChart
- you’d like to change who has proxy access
They can help you with this, if they agree it’s OK. They will decide based on your needs, wishes, and best interests.
When you turn 18, anyone with proxy access will automatically be removed.
If you’re 18 or over, you can manage who has proxy access using MyChart.
Information available with proxy access
If an adult has proxy access, this means they’ll be able to see certain information on your account. In MyChart, they will be able to see your:
- health summary
- health trends
- growth charts
- medical history
- current health issues
- medicines
- allergies
- immunisations
- letters and after visit summaries
- discharge notes
- individual notes (these are not automatically shared but might be when appropriate)
Test results
Not all test results are automatically sent to MyChart. Of the results that are, people with proxy access will see results from the following services:
- routine blood sciences and international normalised ratio, released within 24 hours
- heart (cardiology)
- endoscopy (a procedure to look inside your body)
- radiology (medical imaging such as X-rays)
- microbiology (to diagnose infections or diseases)
- histology and cytology (to examine tissues and cells)
- genetic tests (examining your genes for screening, diagnosis and risk of conditions)
- research results
- maternity
- diagnostic tests including ear, nose and throat, pulmonary function tests (PFTs) for your lungs, sleep study, neurology (your nervous system), and urology (kidneys, bladder and reproductive system)
You and people with proxy access should not receive any results through MyChart that need to be discussed with a healthcare professional first.
Results from certain services and any results marked as sensitive by a clinician will not be shared in MyChart, unless you’ve given your permission.
Find out more about what someone with proxy access will not see.
Other information
Someone with proxy can also:
- see future appointments up to 1 year ahead, and your past 20 appointments
- cancel outpatient appointments for you, but this can vary by service
- complete information before appointments on your behalf, including updating your health record or flagging concerns
- complete questionnaires to help you manage a condition.
- reply to messages from clinical and administrative staff, if the staff member has selected this as an option
- choose to receive the same push and text notifications
What someone with proxy access will not see
If your parent or carer has proxy access, there are certain results and parts of your health record that they will not be able to see.
They will not see information about:
- sexual health
- HIV
- termination of pregnancy
- gender identity development
- mental health and psychology notes
- or any notes marked as ‘sensitive’ by a healthcare professional
There are limited circumstances where people with proxy access might see this information, when you have given explicit permission (consent).
Although the MyChart app automatically hides information about these services, there is also a small risk that some information might be visible by someone with proxy access. For example, if a medicine is included on a letter from another clinic.
Staff will do their best to ensure this does not happen, but we cannot remove this risk altogether.