For young people under 18
MyChart can help you with your care at our hospitals and community services, like getting test results, seeing your medical record and viewing future appointments.
Your parent or carer can also access your account to help you with this.
Video transcript: MyChart for young patients: your healthcare in your hands
Young female patient: “Juggling hospital appointments on top of everything else? It’s a lot. MyChart is a free app that actually makes things easier as it has everything in one place. Get your test results as soon as they’re ready, see and cancel appointments, update your medical details, all from your phone or computer.”
Your privacy matters. You can log in to MyChart securely and your data stays between you and your healthcare team, no one else. Want support from your mum, dad or someone else who cares for you? You could share your account with them. This is called proxy access.
Young male patient: “I chose to give my mum access because sometimes when I’m stressed or overwhelmed she helps me keep on top of my appointments.”
Healthcare professional: “How much access your parents or carers have depends on your age and situation. Some results and information are never shared, but you can always talk to us if you have any questions.”
Young female narrator: “More of us are using MyChart so we can focus less on hospital admin and more on life. Ask your team about MyChart at your next appointment or visit our website. MyChart, your healthcare in your hands.”
Setting up an account
If you’re 13 or older, you can ask for your own MyChart account at your appointment.
Your healthcare team will help set up access to your account, based on your needs, wishes and best interests.
If you're 12 or younger
You will not have your own MyChart account. Your parent or carer can request and manage an account for you.
If you're 13 to 15 years old
Speak to your healthcare team if you’d like your own MyChart login. They’ll decide if this is OK, based on your ability to understand your options and make informed decisions.
If they think it’s OK, they can set up an account for you. They can also share access with a parent or carer to help you manage your care, if you want them to.
Or the member of staff might decide it’s not safe for you to have your own account, and they’ll explain this to you. They might decide to give an adult with parental responsibilities proxy access, if they think it’s safe and appropriate.
They will always tell you who has access to your account.
If you're 16 to 17 years old
If you’re 16 or over, you can create your own MyChart account by signing up online.
You can also ask a member of your healthcare team or administrative staff to send you an activation code.
Access for your parents and carers
Your parent or carer can use their own login to access your MyChart account and see your healthcare information. This is called ‘proxy access’ and means a person with caring responsibilities can support you to manage your healthcare and appointments.
Trained staff manage giving and removing proxy access until you turn 18. When you turn 18, any access your parent or carer has will be automatically removed. Then you can choose who has access, using the MyChart app.
Giving your permission
If you have your own MyChart login, you can decide if an adult with parental responsibility should be given access to your account.
If you do not have your own MyChart login, proxy access might be given to someone with parental or legal responsibility, as long as we think it’s safe and in your best interests. If you are worried about proxy access, or do not want someone to have proxy access, read about removing proxy access.
Decisions not to give an adult access
It’s the decision of the healthcare professional to give access to an adult with caring responsibilities. Sometimes, we decide not to and this could be for different reasons. You or your parents can speak to your healthcare team if you have questions or concerns.
If you’re worried about a parent or carer having access to your information on MyChart, please tell a healthcare professional.
Removing people with proxy access
If you’re 13 or over and have your own account, please tell a healthcare professional if you’d like to change who has proxy access. They can help you with this, if they agree it’s OK. They will decide based on your needs, wishes, and best interests.
When you turn 18, anyone with proxy access will automatically be removed. If you’re 18 or over, you can manage who has proxy access using MyChart.
Information available with proxy access
If an adult has proxy access, this means they’ll be able to see certain information on your account. In MyChart, they will be able to see your:
- health summary
- health trends
- growth charts
- medical history
- current health issues
- medicines
- allergies
- immunisations
- letters and after visit summaries
- discharge notes
- individual notes (these are not automatically shared but might be when appropriate)
Test results
Not all test results are automatically sent to MyChart. Of the results that are, people with proxy access will see results from the following services:
- routine blood sciences and international normalised ratio, released within 24 hours
- heart (cardiology)
- endoscopy (a procedure to look inside your body)
- radiology (medical imaging such as X-rays)
- microbiology (to diagnose infections or diseases)
- histology and cytology (to examine tissues and cells)
- genetic tests (examining your genes for screening, diagnosis and risk of conditions)
- research results
- maternity
- diagnostic tests including ear, nose and throat, pulmonary function tests (PFTs) for your lungs, sleep study, neurology (your nervous system), and urology (kidneys, bladder and reproductive system)
You and people with proxy access should not receive any results through MyChart that need to be discussed with a healthcare professional first.
Results from certain services and any results marked as sensitive by a clinician will not be shared in MyChart, unless you’ve given your permission.
Find out more about what someone with proxy access will not see.
Other information
Someone with proxy can also:
- see future appointments up to 1 year ahead, and your past 20 appointments
- cancel outpatient appointments for you, but this can vary by service
- complete information before appointments on your behalf, including updating your health record or flagging concerns
- complete questionnaires to help you manage a condition
- reply to messages from clinical and administrative staff, if the staff member has selected this as an option
- choose to receive the same push and text notifications
What someone with proxy access will not see
If your parent or carer has proxy access, there are certain results and parts of your health record that they will not be able to see.
They will not see information about:
- sexual health
- HIV
- termination of pregnancy
- gender identity development
- mental health and psychology notes
- or any notes marked as ‘sensitive’ by a healthcare professional
There are limited circumstances where people with proxy access might see this information, when you have given explicit permission (consent).
Although the MyChart app automatically hides information about these services, there is also a small risk that some information might be visible by someone with proxy access. For example, if a medicine is included on a letter from another clinic.
Staff will do their best to ensure this does not happen, but we cannot remove this risk altogether.