Getting here

Our Getting here section includes travel information and maps.

When you arrive

When you arrive, go to the clinic on your outpatient appointment letter. Tell us you are here by either:

• using an Express Check-in kiosk (details below)
• giving your name at the clinic reception desk.

Please help us by arriving on time for your appointment.

Express Check-in kiosks

We have Express Check-in kiosks in many outpatient areas.

You can use a kiosk to check in by typing in some details about your appointment.

Once you have checked in using the kiosk, your name will be shown on a display screen on the wall as  ‘Waiting’. When we are ready to see you, the display screen will tell you where to go for your consultation.

How long will I have to wait?

• Please allow at least two hours for your appointment.
• We will try not to keep you for more than 30 minutes after your appointment time.
• You might need to have an x-ray or other tests afterwards. We will try to arrange these on the same day, so you may need to wait longer.
• Please tell the receptionist if you need to leave and cannot wait for your tests, because you might be able to have them another day.
• Sometimes appointments are delayed. This is usually for a good reason, but clinic staff should always tell you why there has been a delay.
• Arriving early for your appointment does not mean we will see you earlier.

Healthcare students

We are a teaching hospital where our students get practical experience by treating patients.

Please tell your doctor or nurse if you do not want students to be involved in your care. Your treatment will not be affected by your decision.