Due to temporary problems with our non-emergency transport provider, demand for this service is particularly high at present, so please bear this in mind when contacting our teams, and requesting transport for patients.

We offer free transport for patients who cannot travel to or from our hospitals using any other method of transport because:

• of their medical or mobility condition
• their medical condition would otherwise worsen.

Assessment for patient transport

All patient transport must be pre-booked.

We’ll assess whether you qualify for this service. Call us using the details in the ‘Book patient transport’ section of this page. We will ask you questions about your mobility and medical requirements.

If you would like an escort while you travel, you can request this during the assessment. There must be a medical reason for needing an escort.

If you do not qualify for free patient transport you might qualify for help with travel costs. The NHS website has more information on the Healthcare Travel Costs Scheme.

Book patient transport

Call us between 24 hours and 5 days before your appointment. We do not accept bookings for outpatient appointments on the day of travel.

Our phone lines are open Monday to Friday, 9am to 4.45pm. Monday mornings are the busiest time for calls, so you may wish to phone at another time.

For appointments at:

• Princess Royal University Hospital, Orpington Hospital, Beckenham Beacon, or Queen Mary’s, Sidcup, call 020 3299 6886

• King’s College Hospital, call 020 3299 8000

You will be contacted up to 24 hours before your booking to confirm it.