The Care Quality Commission (CQC) is the independent regulator of health and adult social care in England. Their role is to ensure that hospitals and other healthcare providers deliver services that are safe, effective, caring, responsive, and well-led.
In 2015 the CQC carried out a detailed inspection the Princess Royal University Hospital (PRUH), Orpington Hospital, and King’s College Hospital (Denmark Hill). The Trust received an overall rating of ‘requires improvement’.
In September and October 2017 the CQC carried out focused inspections at the PRUH and King’s College Hospital, to review progress in making the required improvements. They found improvements in most areas inspected, with further improvements needed in some. For this reason, our overall CQC rating remains ‘requires improvement’.
Our individual hospitals also have their own rating. The PRUH and King’s College Hospital (Denmark Hill) and are rated as ‘Requires Improvement’, and Orpington Hospital is rated ‘Good’.
We are very encouraged that, following the 2017 focused inspections at the PRUH and King’s College Hospital, we have achieved an overall rating of good for both caring for our patients and for delivering effective services. We are further encouraged by improved ratings for a range of services. Critical care and medicine have improved at both sites and we are also pleased that our reputation for innovation was also recognised. Our iMobile service, care for patients with dementia, transparency in reporting adverse event and response to major incidents were all identified as outstanding.
While the report has noted these and other improvements across the Trust we acknowledge that there are still some areas where we can further improve our services for patients.