The Care Quality Commission (CQC) is the independent regulator of health and adult social care in England. Their role is ensure that hospitals like King’s – and other healthcare providers – deliver services that are safe, effective, caring, responsive, and well-led.
In April 2015, a team of inspectors from the CQC carried out a detailed inspection of services provided at King’s College Hospital (Denmark Hill), the Princess Royal University Hospital, and Orpington Hospital. King’s took over the running of the PRUH and Orpington Hospital in October 2013.
On 22 September 2015, the CQC presented its inspection report at the Quality Summit hosted by the Trust. The Trust received an overall rating of ‘requires improvement’ but were described by the CQC as being at the top of the spectrum for this category.
Individual hospital sites were also given their own ratings; namely, King’s College Hospital, Denmark Hill (‘Requires Improvement’), the PRUH (‘Requires Improvement’) and Orpington Hospital (‘Good’).
We are very encouraged that across the board, we have obtained a rating of good for caring for our patients. We are further encouraged that our services at Orpington Hospital received overall rating of good while at our Denmark Hill and PRUH sites we received good ratings for accident and emergency, children and young people, medicine and maternity and gynaecology services.
However, there are also some areas of serious concern that need addressing, including medical records and the PRUH emergency pathway.
Our ambition is to reach a good or above rating across the Trust and we welcome this report as a platform for making required improvements with priority given to immediate actions and a plan to have all recommendations addressed over the next 12-18 months.