To protect our patients, staff and the community during the coronavirus (COVID-19) outbreak, we have made changes to our services.

We have replaced our emergency walk-in service with a video consultation service for people with eye emergencies. Patients already under the care of the King’s Ophthalmology team with urgent queries can also contact us using the details below.

Emergency Eye Service

Our video emergency eye service is for people who live in south east London and have an eye problem that they are concerned might threaten their sight. You can speak to a doctor by video, who will assess if you need to be seen in person for treatment.

The service is not for routine queries. If you have a minor eye condition please contact the South East London Minor Eye Conditions Service.

Please read the following before using the emergency eye service:

  • We are unable to help you if you live outside the UK, or are not eligible for NHS care.
  • If you are under the care of another specialist eye hospital, you must contact them for advice first.
  • This service does not replace an ophthalmic examination. It is designed for the doctor to triage your condition first before recommending the most appropriate next steps, which may include an ophthalmic examination.
  • Please tell the doctor if you are unwell, have symptoms of coronavirus, or have had any contact with anyone with coronavirus. This will help them direct you to the safest service.

How to use video emergency eye service

Video consultations are available 9am to 4pm, Monday to Friday, excluding bank holidays. Use the link below to start a consultation.

If you have an eye emergency outside of these hours, call NHS 111 or go to your local emergency department.

Start an emergency eye service video consultation

Services for our existing patients

The King’s College Hospital NHS Foundation Trust Ophthalmology team see patients at:

  • King’s College Hospital
  • Lewisham Hospital
  • Princess Royal University Hospital in Bromley
  • Queen Elizabeth Hospital in Woolwich
  • and Queen Mary’s Hospital in Sidcup.

If you are an Ophthalmology patient at one of these hospitals and you have an urgent query, you can contact us on:

  • King’s College Hospital and Lewisham Hospital patients: 020 3299 3878
  • Princess Royal University Hospital, Queen Elizabeth Hospital, and Queen Mary’s Hospital Sidcup patients: 020 3961 3443/4

If you have a minor eye problem please contact the South East London Minor Eye Conditions Service.

For GPs and referrers

  • GPs should use NHS e-Referral only
  • Other health professionals can refer by emailing kch-tr.br-referrals@nhs.net. Send one referral per email and include patient and GP practice details.